Policies
Our commitment to transparency
Below you will find the fine print for how we handle data, bookings, payments, and our satisfaction guarantee.
Privacy policy
Last updated: 1 July 2025
TidyRoo (ABN [ABN]) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth).
Information we collect
- Contact details (name, phone, email, address)
- Service preferences, property details, and photos you supply
- Payment information processed securely via our third-party provider
- Website usage analytics via privacy-friendly tools
How we use information
- To provide quotes, deliver services, and manage bookings
- To communicate updates, reminders, and promotions (with opt-out anytime)
- To improve our services, equipment, and training based on client feedback
- To comply with legal obligations and insurance requirements
Data storage
Data is stored securely on Australian-based servers with encryption in transit and at rest. Access is limited to authorised staff.
Third-party disclosure
We do not sell or rent personal information. We may share details with suppliers (e.g. payment processors) strictly for service delivery.
Access & correction
Email [Email] to request a copy or correction of your information. We respond within 5 business days.
Terms & conditions
These terms apply to all services delivered by TidyRoo.
Bookings
- Appointments are confirmed via email or SMS. Please provide access instructions and parking details.
- Cancellations within 24 hours may incur a $55 late change fee unless due to illness or extreme weather.
- Technicians will not move heavy furniture, fragile items, or electronics unless pre-arranged.
Pricing & payment
- All prices are inclusive of GST. Payment is due on completion via card, EFT, or approved account.
- Quotes are based on information provided. Scope changes (extra rooms, severe stains) are agreed before work continues.
Safety
- Please keep pets and children clear of hoses and equipment during the clean.
- We use professional safety gear and comply with Queensland workplace regulations.
Liability
While all care is taken, TidyRoo is not liable for pre-existing damage, loose joins, or wear that may be revealed once cleaned. We carry full insurance coverage for accidental damage.
Refund & re-clean policy
We stand behind every clean. If you are not satisfied:
- Contact us within 7 days with photos or feedback.
- We schedule a complimentary re-clean of the affected area as soon as possible.
- If the outcome remains unsatisfactory after the re-clean, we provide a partial or full refund based on the impacted areas.
Refunds are processed back to the original payment method within 5 business days.